The drivers were working flat out. Even so the work was building up - especially, they noticed, the really urgent work. Some of the longer term, routine jobs they could postpone for a while but some needed to be done pretty much straight away. However things had got to a stage where these urgent jobs were so frequent that they were displacing the routine work indefinitely and that was not good for the image of the company.
The drivers had got together to work out a way through this peak in work that had come about partly because of the holiday season when several were away. Doing some extra work on Saturday mornings seemed to be the only option in he short term, even though they recognised that carrying this on for any length of time would not be good for their collective health. However, in the interests of keeping things moving smoothly many were prepared to make this sacrifice.
They conferred with their booking clerk, who arranged their lists of job, and she confirmed that this was possible. There were sufficient car washers and fuel pump attendants to staff these extra sessions of work.
So they emailed Paul explaining the situation and asking him to authorise the scheme. They hoped for a quick response as Saturday was not that far away and plans needed to be made for setting up the various jobs. The customers needed to be notified.
Thy waited for a reply. And waited.
Then it came.
"I shall confer and get back to you."
Confer, they wondered? With whom? Wasn't he the manager?
So they waited some more, impatient to take steps to rectify their burgeoning waiting list. And Paul mulled it over, and thought about it from every angle, and mulled some more.
And the drivers waited.
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